Privacy Policy

1. Overview

Pivot Transformation ("we," "us," "our") is committed to protecting the privacy of individuals ("you," "your") who engage with our Relational Behavioral Interpretation Guide services. This Privacy Policy explains how we collect, use, store, and protect your personal information.

By purchasing our services and completing the required assessments, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

A. Information You Provide Directly

• Name, email address, phone number (for service delivery and communication)
• Payment information (processed securely through our payment processor; we do not store credit card details)
• Behavioral assessment data from the Maxwell DISC Personality Indicator
• Couple intake form responses: After completing DISC assessments, each partner completes an individual intake form covering relationship context, current challenges, and goals for the guide. Intake responses are read by the practitioner to inform how the interpretation is written but are NOT shared with your partner and do NOT appear in the final guide. Intake data is stored confidentially and retained for 90 days after guide delivery.
• Responses provided during individual or joint debrief sessions (if applicable)

B. Information Collected Automatically

• Website usage data (IP address, browser type, pages visited) via cookies and analytics tools
• Session recordings (with your consent) if you participate in Tier 2 or Tier 3 services

3. How We Use Your Information

We use the information collected to:

• Produce your custom Relational Behavioral Interpretation Guide
• Deliver scheduled debrief sessions (if applicable)
• Communicate about your service, scheduling, and delivery
• Process payments
• Improve our services and website experience
• Comply with legal obligations

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Data Sharing and Third-Party Services

We may share your information with:

• Maxwell DISC / PeopleKeys: To administer the DISC Personality Indicator assessments
• Payment Processors: To securely process transactions (we use [Insert Processor Name])
• Service Providers: Platforms used for scheduling, video conferencing, and document delivery (e.g., Zoom, Google Drive, GoHighLevel)
• Legal Authorities: If required by law or to protect our rights

All third-party services are required to handle your data in accordance with applicable privacy laws.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no online transmission is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

• Assessment Data and Guides: Retained for the duration of service delivery and for up to 2 years afterward for reference and support purposes
• Session Recordings: Retained for 90 days after delivery unless you request deletion sooner
• Payment Information: Retained as required for tax and legal compliance

You may request deletion of your data at any time by contacting us at [email protected].

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal retention requirements)
• Objection: Object to certain types of data processing

To exercise these rights, contact us at [email protected].

8. Cookies and Tracking

We use cookies and similar technologies to:

• Analyze website traffic and user behavior
• Improve user experience
• Track conversions for advertising purposes

You can disable cookies through your browser settings, but this may affect website functionality.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the revised